HR Operations Excellence Professional

1 day ago


Kozhikode, Kerala, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Senior HR Service Delivery Specialist Trainer

Overview:

We are seeking a seasoned HR Service Delivery Expertise Leader with over 10 years of hands-on experience in HR operations, process enhancement, and employee services. The role entails overseeing HR service delivery processes while ensuring operational efficiency, compliance, and employee satisfaction.

Key Responsibilities:

  • Directed end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured adherence to labor laws, data protection regulations, and organizational HR policies.
  • Managed and optimized HR service platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD).
  • Spearheaded continuous improvement initiatives to elevate efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational objectives.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex HR service cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or COE frameworks.

Required Skills and Qualifications:

  • Strong understanding of HR operations, process optimization, and employee services.
  • Proven experience in directing HR service delivery processes.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Knowledge of HR service platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD).

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

As an HR Service Delivery Expertise Leader, you will have the opportunity to make a meaningful impact on our organization's success and contribute to shaping the future of HR service delivery.


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