Network Security Professional

1 week ago


Kozhikode, Kerala, India beBeeFirewall Full time ₹ 9,00,000 - ₹ 12,00,000

We are looking for an enthusiastic and detail-oriented Firewall Support Specialist to join our team

This is a great opportunity for someone who enjoys working in a fast-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.

About the Role:
  • Provide exceptional customer service via phone, chat, and email, responding consistently to all inquiries and resolving issues efficiently.
  • Enter all relevant data from customer contact channels into tracking system, ensuring accurate and timely information.
  • Collaborate with internal and external support groups to troubleshoot and resolve technical issues, applying established procedures and guidelines.
Key Responsibilities:
  • Troubleshooting and Resolution: Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing online applications, or interacting with internal and external support groups.
  • Level I Support: Troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers, and hardware/software vendors.
  • Continuous Improvement: Meet individual metrics for Level 1 Support Engineer, identify and suggest process improvements, participate in departmental training activities, and stay up-to-date with new technologies and procedures.
Requirements:
  • Familiarity with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark).
  • Effective interpersonal and consulting skills to align customer needs with tactical and strategic solutions.
  • Hands-on experience with Meraki and Fortinet firewalls.
  • Excellent problem-solving skills and ability to work in a dynamic team environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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