
Senior Network Professional
24 hours ago
Job Title:
A Senior Network Professional
About the Role:
We are seeking a highly skilled and experienced network professional to join our team as a Senior Network Engineer. As a key member of our team, you will be responsible for managing and owning support tickets related to existing customer services.
Your Key Responsibilities Will Include:
- Designing and implementing changes as per client requirements
- Working closely with the 2nd Line Service Desk team and Solution Delivery team to assist in supporting customers and configuration tasks
- Providing regular communication with existing customers
- Managing support tickets for incidents, change, and service requests
- Planning and completing projects assigned by the Head of 3rd Line Network Support
- Documenting customer solutions – CMDB, Visio documentation, technical summary write-up
- DR/Failover Testing
- Supporting and mentoring 2nd Line engineers
- Providing resources to the solution delivery team in supporting the configuration and implementation of new customer projects
- Maintaining on-call rota out of hours for high-priority incidents
Required Skills and Qualifications:
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series
Benefits:
- Opportunity to work with a variety of technologies
- Chance to develop skills in multiple areas
- Mentorship and support from experienced colleagues
- On-going training and development opportunities
Others:
We offer a dynamic and supportive work environment that encourages collaboration and innovation. If you are passionate about delivering exceptional results and making a real difference in your career, we would love to hear from you
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