Food and Beverage Service Associate
3 weeks ago
Job Description
Key Responsibilities:
People Management:
- Resolve customer queries by providing timely and efficient responses to ensure customer satisfaction.
- Address guest complaints, requests, or inquiries regarding food and services.
- Maintain seamless coordination and cooperation with all departments to ensure maximum productivity and guest service.
Financial Management:
- Optimize resource utilization and educate the team on cost-effective practices.
Operational Management:
- Set up operating equipment and inspect linen and condiments before service.
- Familiarize yourself with all menu items.
- Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for the next arrival.
- In the absence of the Food and Beverage Team Leader, take guest orders and advise on specials menu options.
- Familiarize yourself with property layout, fire exits, and elevator locations.
- Report equipment malfunctions, emergency situations, or suspicious persons to the Food and Beverage Team Leader.
- Maintain minimal breakage, pilferage, and spoilage.
Hygiene/Personal Safety/Environment:
- Ensure a clean and tidy workplace and storage areas, respecting HACCP regulations.
- Respect safety guidelines for equipment used.
- Apply hotel security regulations in case of emergencies.
- Comply with the hotel's environmental commitments, including energy saving, recycling, and waste sorting.
Key Contacts:
Liaise with:
Responsible for (as assigned):
Food and Beverage Department
Trainees
Occupational Health and Safety
Employee Responsibility:
All employees must safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by Management.
I am responsible for INTERREACT
Qualifications:
B.Sc. in Hotel Management
Remote Work:
No
Employment Type:
Full-time
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