Food and Beverage Service Associate

3 weeks ago


Chennai, Tamil Nadu, India AccorHotel Full time

Job Description

Key Responsibilities:

People Management:

  • Resolve customer queries by providing timely and efficient responses to ensure customer satisfaction.
  • Address guest complaints, requests, or inquiries regarding food and services.
  • Maintain seamless coordination and cooperation with all departments to ensure maximum productivity and guest service.

Financial Management:

  • Optimize resource utilization and educate the team on cost-effective practices.

Operational Management:

  • Set up operating equipment and inspect linen and condiments before service.
  • Familiarize yourself with all menu items.
  • Clear soiled chinaware, glassware, and silverware from guest tables and reset tables for the next arrival.
  • In the absence of the Food and Beverage Team Leader, take guest orders and advise on specials menu options.
  • Familiarize yourself with property layout, fire exits, and elevator locations.
  • Report equipment malfunctions, emergency situations, or suspicious persons to the Food and Beverage Team Leader.
  • Maintain minimal breakage, pilferage, and spoilage.

Hygiene/Personal Safety/Environment:

  • Ensure a clean and tidy workplace and storage areas, respecting HACCP regulations.
  • Respect safety guidelines for equipment used.
  • Apply hotel security regulations in case of emergencies.
  • Comply with the hotel's environmental commitments, including energy saving, recycling, and waste sorting.

Key Contacts:

Liaise with:

Responsible for (as assigned):

Food and Beverage Department

Trainees

Occupational Health and Safety

Employee Responsibility:

All employees must safeguard their health and safety and the health and safety of others in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job assigned by Management.

I am responsible for INTERREACT

Qualifications:

B.Sc. in Hotel Management

Remote Work:

No

Employment Type:

Full-time



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