Sales Operations Manager

1 month ago

Bengaluru, Karnataka, India TIBCO Full time

Job Title: Sales Operations Manager

About the Role:

We are seeking a highly skilled Sales Operations Manager to join our team at TIBCO. As a Sales Operations Manager, you will be responsible for leading the front-line support team for sales support team members performing day-to-day activities relating to quoting and sales exceptions.

Key Responsibilities:

  • Lead daily, weekly, monthly, and quarterly planning to build sales consistency, drive better productivity, and improve efficiency and SLAs within the quoting team.
  • Detail-oriented professional who can leverage analytical prowess to deliver precise and reliable forecast accuracy for quotes created or validated.
  • Measure utilization, provide insights, keep track of quality while maintaining SLAs.
  • Evaluate systems and processes, proactively recommend adjustments or enhancements to address challenges and elevate the efficiency and functionality within the job area.
  • Set up robust data governance protocols & quality checks to optimize sales support day-to-day tasks for the team.
  • Develop process documentation and guide team members on creating logical detailed documentation.
  • Solve problems and provide root cause analysis and updates to leadership on a regular basis.
  • Participate in conversations that necessitate alignment among stakeholders or clarification that will drive process improvements and simplifications.
  • Identify training gaps and create training opportunities when needed and work with change management leaders to implement.
  • Communicate strategies and directives to sales support team members, stakeholders, and others, ensuring clarity and alignment with objective goals.
  • Lead by example, demonstrating effective communication to inspire and guide team members, cultivating a culture of clear and influential communication within the sales support department.
  • Have working knowledge of Salesforce, quoting nuances, and be able to lead a team requiring support on versatile projects within quote creation.
  • Allocate, coordinate, and/or negotiate the availability of cross-functional resources from various departments in accounting to execute on complex or high-visibility projects or initiatives globally.
  • Perform key functions to recruit top-notch process optimization staff, including interviewing, hiring, monitoring, employee feedback and documentation, counseling, and coaching, and performance management/improvement when needed.
  • Lead quarterly reviews for the team members, provide coaching and guidance on their performance, develop individual performance improvement plans and team performance improvement plans.
  • Drive career progression conversations for the team members and provide guidance on career pathing based on individual and organizational roadmaps.
  • Be flexible in extending working hours during quarter ends and year-end closure activities.

Requirements:

  • Bachelor's degree from an accredited college/university in Business Administration, Engineering, IT, or a related field.
  • 7-10 years of operations experience.
  • Positions held in leading sales operations, sales programs, quoting desk, or sales support.

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