Strategic Relationship Manager

About us

We're a leading B2B Food-Tech company built on four pillars: great people, great food, great experience, and greater good. Our DNA consists of solving complex business problems with our heart and analyzing possible solutions with our mind. We're on the perpetual route of serving our clients wholeheartedly. Armed with stability and agility, we've expanded across 19 countries, collaborating and executing successfully with 600 clients. We've grown from strength to strength with a blend of youth and exceptional experience. Bengaluru, our headquarters, is known as the innovation hub, and we're the global leader in the institutional food tech space.

To know more about our culture, check out our LinkedIn page. You'll be amazed to be part of our growth story -

Are you excited to take up a new challenge?

Do you have passion for managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then this opportunity is for you.

This role involves ensuring client satisfaction, retention, and growth of the business. Fostering sustainable, profitable relationships with key clients to maximize business opportunities lies at the heart of this position. In addition, a combination of interpersonal skills, strategic thinking, and deep understanding of the clients and products will set you apart.

If you are a dynamic, results-oriented manager with proven track record in steering companies toward unprecedented success, we invite you to seize this opportunity to make a profound impact. Do you possess all these skills and wish to make an impact in the world of food and technology? This could be the perfect fit for you

• Lead sales efforts and develop/maintain relationships with clients at all levels.
• Manage expenses within budget guidelines.
• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in our products.
• Develop quotes and proposals.
• Negotiate by phone, email, and in person. Must be comfortable with legal documents.
• Attend client meetings, committee meetings, and other events related to clients.
• Maintain effective, professional relationships with customers, vendors, and colleagues.
• Administer operations in accordance with our standards and handle contract specifications and statutory regulations.
• Responsible for resourceful management of the unit, providing quality services and partner management.
• Ensure food services meet agreed standards and specifications.
• Economically utilize resources including utility, people, and technology.
• Analyze and help manage partners effectively.
• Communicate regularly with clients to stay updated on operational activities.
• Action plans completed following client satisfaction surveys and audits.
• Ensure all products are correctly priced according to client agreement and specifications.
• Complete manpower schedule within budget. Adjust labor schedule in line with sales.
• Ensure site adherence to safety standards.

• Experience in the food industry required.
• Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology, and leverage people.
• Results, accountable, and hold others accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of QHSE standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to changing environments.
• Overall 5+ year's experience with a minimum of 3 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.
• Knowledge of local language mandatory.