Expert Payroll Solutions Manager

Payroll Solutions Manager

We are seeking a highly skilled Payroll Solutions Manager to lead our Managed Services team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

The successful candidate will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across payroll and human capital management solutions. A deep understanding of payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Key Responsibilities:

• Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
• Work hands-on as a senior payroll consultant, triaging, diagnosing, and resolving complex client issues across payroll and related modules
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
• Act as the subject matter expert on payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
• Provide strategic input into the ongoing development and structure of the India Managed Services team
• Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Person Specification | Skills and Qualifications:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
• Communication Skills: Ability to communicate clearly and effectively with clients and stakeholders
• Teamwork: Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

Qualifications:

• Experience delivering or supporting UK payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions
• In-depth knowledge of HCM/payroll processes, configuration, legislation, and reporting
• Experience supporting large, complex solutions with multiple stakeholders
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification
• Excellent client-facing communication skills, both written and verbal
• Ability to deliver practical, value-driven solutions with creativity and innovation
• Demonstrated leadership and team management capabilities, including mentoring and collaboration
• Strong interpersonal skills and a track record of working effectively within cross-functional teams
• A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships

Desirable Skills and Qualifications:

• Broader Oracle Application experience, including other HCM or ERP modules
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)
• Exposure to payroll in different legislative regions (e.g., India, or EMEA)
• Experience working in a multi-regional or global support model
• Previous involvement in client onboarding or managed services transition projects