Customer Engagement Professional
1 day ago
We are seeking a highly skilled professional to join our sales development team as a reply management specialist.
The ideal candidate will possess sharp judgment and the ability to identify which replies require personalization and how to engage prospects meaningfully.
You'll play a crucial role in nurturing warm leads from our outreach campaigns and ensuring no opportunities are lost due to generic responses.
Key Responsibilities:- Monitor replies from email/marketing campaigns and engage prospects promptly.
- Draft professional and context-aware responses (mix of templates + personalization).
- Identify high-potential leads and escalate them to the sales team.
- Nurture conversations to keep prospects warm and interested.
- Work closely with SDRs/BDRs to schedule meetings with qualified prospects.
- Maintain accurate records of interactions in CRM and outreach tools.
- Proven experience in administrative support or client coordination.
- Strong command of Google Sheets (formulas, filters, formatting).
- Excellent communication skills - written and verbal.
- Ability to multitask and manage time effectively.
- High attention to detail and accuracy.
- Familiarity with tools like Gmail, Google Drive, and basic CRM systems is a plus.
- Education: Bachelor's degree (any related field).
- Experience: 0-1 yr (multiple roles)
- Strong communication, negotiation, and interpersonal skills.
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