Technical Application Support Professional
10 hours ago
Fueling Brains & Academies is a dynamic organization transforming education through holistic, whole-brain approaches. We seek detail-oriented professionals to join our team and contribute to the development of young children.
We are hiring a Technical/Application Support Specialist to configure applications, resolve technical issues, and create technical documentation. The ideal candidate will have strong technical acumen, excellent communication skills, and the ability to work collaboratively across teams and time zones.
This role requires strong technical expertise, excellent problem-solving abilities, and the capacity to multitask in a fast-paced environment. Key responsibilities include application configuration, technical support, and technical documentation.
Key Responsibilities:
- Application Configuration:
- Collaborate with customers to understand their needs and configure the application accordingly.
- Ensure smooth implementation and customization of the application to align with business requirements.
- Technical Support:
- Provide timely resolution to customer-reported issues, ensuring a high level of customer satisfaction.
- Troubleshoot technical problems by working closely with cross-functional teams.
- Identify recurring issues and suggest improvements to enhance system performance.
- Technical Documentation:
- Develop and maintain user manuals, technical guides, and FAQs for the application.
- Document configuration processes, troubleshooting steps, and issue resolution workflows.
The salary for this position is estimated at $65,000 - $90,000 per year, depending on experience and qualifications. We offer a collaborative work environment, flexible working arrangements, and opportunities for professional growth and development.
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