Technical Project Manager for 24x7 Application Support
14 hours ago
**Job Summary:**
Brillio Technologies Pvt. Ltd. is seeking an experienced Technical Project Manager to lead our payment gateway systems team in Chennai/Thane.
The ideal candidate will have a strong background in managing day-to-day application support operations, with a focus on delivering high efficiency and productivity.
**Key Responsibilities:*
- Manage day-to-day application support operations of the 24x7 L1 and L2 teams
- Lead a team of supervisors and agents, conducting performance reviews and identifying opportunities for improvement
- Liaise with customer executives and manage escalations
**Required Skills and Qualifications:*
- 5+ years of experience in managing day-to-day application support operations
- Proven track record of leading at least 20+ FTEs
- Expert knowledge of PM methodologies and processes
- Strong technical skills in using ticketing tools, logging tools, monitoring tools, query analyzers, and API calls
- Knowledge of ITIL (Problem/Incident/Change Management)
**Benefits:*
- Competitive salary range
- Opportunities for career growth and development
- A collaborative and dynamic work environment
Estimated Salary: ₹1,750,000 per annum
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