Technical Project Manager for 24x7 Application Support

14 hours ago


Chennai, Tamil Nadu, India Brillio Technologies Pvt. Ltd. Full time

**Job Summary:**

Brillio Technologies Pvt. Ltd. is seeking an experienced Technical Project Manager to lead our payment gateway systems team in Chennai/Thane.

The ideal candidate will have a strong background in managing day-to-day application support operations, with a focus on delivering high efficiency and productivity.

**Key Responsibilities:*

  • Manage day-to-day application support operations of the 24x7 L1 and L2 teams
  • Lead a team of supervisors and agents, conducting performance reviews and identifying opportunities for improvement
  • Liaise with customer executives and manage escalations

**Required Skills and Qualifications:*

  • 5+ years of experience in managing day-to-day application support operations
  • Proven track record of leading at least 20+ FTEs
  • Expert knowledge of PM methodologies and processes
  • Strong technical skills in using ticketing tools, logging tools, monitoring tools, query analyzers, and API calls
  • Knowledge of ITIL (Problem/Incident/Change Management)

**Benefits:*

  • Competitive salary range
  • Opportunities for career growth and development
  • A collaborative and dynamic work environment

Estimated Salary: ₹1,750,000 per annum



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