Senior Operations Manager
2 weeks ago
Serving as a pivotal link between technical teams and business units, the successful candidate will oversee various aspects of report management and communication. They will be responsible for providing an excellent service to stakeholders by ensuring that requirements are fully understood and addressed comprehensively and quickly in a way that is positive and helpful.
Key Responsibilities- To safeguard the interests of our esteemed customers and provide strong support to our stakeholders, the user will lead on the management of reports and communication for the entire function.
- Prepare and submit timely and accurate reports to regulatory bodies.
- Ensure compliance with statutory guidelines and evolving regulatory frameworks.
- Liaise with compliance and legal teams to interpret new regulations and implement reporting changes.
- Maintain documentation and audit trails for all regulatory submissions.
- Design and maintain dashboards for business performance tracking.
- Generate periodic and ad-hoc reports for senior management and business units.
- Automate reporting processes using tools like Excel, SQL, Power BI, or Tableau.
- Ensure consistency, accuracy, and timeliness of MIS outputs.
- Oversee data collection, validation, storage, and retrieval processes.
- Implement data governance protocols to ensure integrity, privacy, and security.
- Collaborate with IT and business teams to enhance data architecture and systems.
- Maintain master data and ensure alignment across departments.
- Perform trend analysis, forecasting, and scenario modelling to support strategic decisions.
- Identify business insights from structured and unstructured data.
- Use statistical tools and machine learning models to solve business problems.
- Present findings in a clear, actionable format to stakeholders.
- Act as a bridge between technical teams and business units.
- Present complex data insights in simple, business-friendly language.
- Coordinate with internal departments for data requirements and reporting needs.
- Prepare executive summaries and presentations for Management-level discussions.
- Acting as a checker for customer communications.
The key responsibility of this role is to serve as a trusted advisor, connecting the dots between business needs and technical capabilities. The ideal candidate should possess a unique blend of business acumen and technical expertise, along with excellent communication and interpersonal skills.
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