Senior Operations Manager

20 hours ago


Kurnool, Andhra Pradesh, India beBeeCommunication Full time ₹ 85,00,000 - ₹ 90,00,000

Job Title: Team Lead

Overview:

We are seeking an experienced and skilled professional to lead a team of agents, responsible for achieving daily targets, ensuring high levels of customer satisfaction, and service quality.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets and maintain high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Requirements:

  • Excellent verbal and written Communication skills.
  • Experience in achieving and maintaining high levels of Customer Satisfaction.
  • Customer Service, Customer Support, and Customer Service Management skills.
  • Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC.


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