Collections Representative

1 day ago


Kolkata, West Bengal, India beBeeAccount Full time ₹ 3,00,000 - ₹ 5,00,000
Job Overview

We are seeking a professional to join our collections team. This role involves handling outbound and inbound calls for collections, following up with customers on overdue accounts, maintaining accurate records of customer interactions and payment commitments, meeting productivity and quality benchmarks, and providing timely updates.

Key Responsibilities
  • Handle outbound and inbound calls for collections in line with client and company policies
  • Follow up with customers on overdue accounts in a professional and persuasive manner
  • Maintain accurate records of customer interactions and payment commitments
  • Meet defined productivity and quality benchmarks
  • Provide timely updates and escalate issues where necessary
Requirements
  • Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
  • Strong command of spoken English with a neutral or US/UK accent
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to handle pressure and meet targets in a fast-paced environment
  • Flexible to work in rotational shifts (including night shifts)


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