
Collection Operations Specialist
5 days ago
Key Responsibilities:
- Manage and achieve collections targets in assigned areas, ensuring adherence to SOPs and legal norms.
- Handle collections for assigned areas and strive to minimize Non-Performing Assets (NPAs).
- Increase fee income/revenue by developing initiatives to control vendor payouts and asset verifications.
- Conduct asset possession through court receivers as per SARFESI/Section 9 process.
- Monitor delinquency and focus on non-starters across Buckets and DPD.
- Ensure customer satisfaction by resolving issues within specified Turnaround Time (TAT).
- Build relationships with key clients for timely collections and monitor defaulting customers.
- Represent the organization in front of legal/statutory bodies and ensure compliance with legal guidelines.
- Allocate work to field executives and ensure Service Level Agreement (SLA) adherence, including payments and audit receipts.
- Ensure Feet on Street (FoS) availability area-wise/bucket-wise/segment-wise and initiate detailed account-level review of high-ticket accounts.
- Ensure regulatory compliance and company policies are followed.
Required Skills and Qualifications:
- Master's degree in Business Administration (MBA) or equivalent.
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