
Senior Collections Specialist
2 days ago
Achieve revenue targets by effectively managing field collection agencies and coordinating with cross-functional teams for seamless support.
Main Responsibilities:
- Allocate and oversee the performance of external collection partners.
- Foster close collaboration between accounts, legal, and operations departments to ensure functional alignment.
- Meet monthly and yearly financial objectives through proactive loss provisioning and cash flow management.
- Lead a team of employees and external partners, ensuring high productivity and quality standards.
- Evaluate the capabilities of external partners during recruitment and optimize their efficiency.
- Expertly manage high-value accounts to ensure smooth and efficient collections.
Essential Requirements:
- Graduate or advanced degree in a relevant field.
- Excellent communication skills with the ability to persuade and negotiate.
- At least 7 years of experience in retail collections, preferably in the credit card industry.
- Over 10 years of overall work experience required.
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