Collection Success Professional

3 days ago

Kolkata, West Bengal, India beBeeCollections Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a highly skilled Collections Specialist to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues, enhancing client satisfaction, and fostering strong relationships with clients.

  • Facilitate the adoption of our solutions within client organizations, tailoring strategies to maximize their effectiveness.
  • Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
  • Monitor client usage patterns and provide guidance to optimize solution effectiveness.
Key Responsibilities
  • Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
  • Quickly identify and resolve client issues to maintain high levels of client satisfaction.
  • Collaborate with internal teams to address any system or process-related challenges.
Requirements
  • Over 5 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
  • Proven track record in developing strategies for increasing product usage and client satisfaction.
  • Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
  • Exceptional relationship management skills to build and nurture long-term client partnerships.
  • Effective objection handling to address client concerns confidently and constructively.
  • Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
  • In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

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