
Operations Efficiency Specialist
3 days ago
Are you a detail-oriented individual who excels in managing day-to-day operations? Do you have a passion for solving complex problems and ensuring timely resolutions?
We are seeking a highly organized and analytical Operations Efficiency Specialist to join our team. As an integral part of our Order to Cash process, you will be responsible for coordinating with customers, resolving queries, and maintaining SLA.
Key Responsibilities:
- Making collection calls to customers and emailing or faxing invoices as required.
- Identifying and resolving unidentified cash and leading the end-to-end process of Cash applications.
- Processing cash application functions to invoices at assigned sites, ensuring timely and accurate completion of Daily Receipt Reconciliation (DRR).
- Following up on customer/internal disputes, customer questions, and working between departments to achieve resolution.
- Reconciling orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
Minimum qualifications:
- Graduate in Commerce (B.Com)
Preferred qualifications:
- Excellent English language skills (verbal and written)
- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
- Make an impact - Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities.
- Work with the best - Join a diverse team of bold thinkers and problem-solvers who push boundaries every day.
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.
Join us in shaping the future of work and take your career in the only direction that matters: Up.
As an equal opportunity employer, we consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
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