Center Head/APH

3 weeks ago


Kolkata, West Bengal, India Creditklick Full time

We're Hiring – Center Head / APH

Department: Operations (Credit & Collections / Finance / Risk)

Location: Pune, Gurugram and Noida

Vacancies: 2

Employment Type: New Position

Job Description/Responsibilities

  • Leading Voice Operations within the Collections domain, including overall service delivery, client management, and client servicing.
  • Owning SLA governance, performance reporting, and ensuring consistent adherence across business units.
  • Driving employee development initiatives focused on retention and succession planning at multiple levels.
  • Providing strategic and tactical direction across a variety of operational support functions.
  • Ensuring timely SLA delivery with zero revenue leakage, and delivering stakeholder and client outcomes that are defect-free and operationally efficient.
  • Managing staffing levels and productivity to achieve effective cost control and operational balance.
  • Developing and executing robust Operations plans aligned with organizational goals.
  • Enhancing cost control, profitability, productivity, and efficiency across the Operations landscape through strategic planning and execution.
  • Engaging regularly with the leadership team and department heads to align operational execution with the company's mission, vision, and values.
  • Representing the organization in client calls and meetings, reinforcing our commitment to operational excellence.
  • Leading the organization through transformational changes, including system and product rollouts, with a focus on uninterrupted service delivery.

Qualifications & Skills

Education Requirements : Graduate in any stream

Experience Requirements : 8-10 years of experience in the collections domain, with at least 3 years in an Operations Manager role.

Required Certifications or Licenses : None

Skills/Competencies : Microsoft Excel & PowerPoint and Data Analysis.


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