Manager Operations

Job Description

- Purpose

Oversee and monitor all inbound, outbound and transit operations at the Air Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policies

- Key Responsibilities

Responsibilities

Strategic

- Support the Head Air Operations in aspects related to air network design
- Also provide support to the Head Infrastructure Planning and Automation in terms of identifying opportunities for enhancement of infrastructure in the hub and of implementation of automation interventions in the air hub for efficiency optimization
- Provide support to the Head Air Operations and Head Procurement & Real Estate in estimation of the space required for the Hub/ Warehouse and the prospective location of the same
- Evaluate existing infrastructure at the hub vis--vis growth targets and prepare capital expenditure or capacity expansion proposals ( additional space, conveyer belts, WDL machines etc)
- Provide data inputs to the Senior Management Team on proposals for new products/ services that can be introduced in the existing network and reach enhancement initiatives

Financial

- Ensure adherence to budgeted capital and operational costs for the hub; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

- Oversee the entire inbound, outbound and transit operations for DP / Apex / International at the air hub
- Oversee timely and accurate connection of DP, Apex and International loads onto the approved air network (BDA and commercial flights)
- Oversee the timely and accurate dispatch of inbound DP and International loads to the respective service centers
- Oversee the timely, accurate and profitable delivery of all Apex shipments to customers as per contractual terms and conditions
- Oversee appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads
- Monitor the Air Hub performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions
- Support the design and development of operational workflows, procedures and Standard Operating Procedures (SOPs) for Air Hub Operations, in conjunction with the Air Operations Team
- Drive adherence to Standard Operating Procedures at the air hub (e.g. On-time delivery performance, Transit times, SLA reduction, timely connectivity onto the network, reduction in errors, net service levels etc)
- Oversee operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
- Oversee the process of ensuring fleet requirements are met and additional market vehicles are appropriately sourced as per requirements for feeder runs
- Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Air Hub
- Oversee appropriate space management and facility management of the Air Hub
- Ensure adequate manning of the Air Hub in terms for full-time employees, PDAs, loaders, etc.; Coordinate with Regional Management for manpower requirements
- Oversee the conduct of regular trainings for regular operations staff, PDAs, loaders, etc. in line with the training programmes designed centrally
- Ensure safety and security of all shipments in the Air Hub
- Oversee the maintenance and generation of all MIS related to Air Hub operations
- Oversee local payments and other accounts related activities of the Air Hub
- Oversee the preparation of roaster for shifts, finalizing of attendance and leaves for all employees, in collaboration with the Duty Officers
- Plan for effective management of contingencies/ emergencies to ensure continuity of Air Hub operations

People

- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Monitor the performance of the team on a continuous basis to identify key performers
- Mentor and coach subordinates to develop the teams capabilities and build a robust succession pipeline
- Ensure that the hub is adequately staffed as per the manpower requirements
- Ensure high level of employee engagement and retention of key performers
- Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Optimize costs in the hub

- % reduction in overall Operating Costs for the Hub (i.e. OCPK and OCPM)
- Adherence of fleet procurement cost per kilometer within set threshold level
- % Fleet utilization for all milk-runs / feeder runs from the hub

Drive service quality and excellence in the Air Hub

- Timely connectivity of inbound loads to the service centers (% compliance)
- % Stock lying at hub (SLAH)
- % Consolidated bagging from the hub
- Timely updation of status in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
- Number of instances of misroutes and misconnections

Ensure Network Health and capacity utilization in region

- Adherence to network timelines ( number of instances of delays in arrival and departure schedules)
- % connectivity of shipments picked up within the cutoff times to scheduled BDA flights

Ensure Security of Shipments at the hub

- Number of open regional security related cases in the hub

Ensure Regulatory Compliance

- Compliance to all applicable regulatory requirements and paperwork (number of cases of non-compliance as found in audit)

Drive Operations Process Efficiency and capability

- % increase in operational productivity in the hub(measured as shipments/ employee or tonnage/ employee)

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

- % Key positions within team with identified successors / potential successors

Drive employee morale and engagement

- Employee Attrition (%) in the hub

---