Software Technical Support Professional

23 hours ago

Hyderabad, Telangana, India beBeeSupport Full time US$ 9,00,000 - US$ 12,00,000

About us: HighRadius transforms financial processes.

We are a pioneering provider of cloud-based Autonomous Software for the Office of the CFO. Our software has revolutionized critical financial processes for over 800 leading companies worldwide. We optimize order-to-cash, treasury, and record-to-report processes. This earns us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

We have a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M. We experience a robust year-over-year growth of 24%. We're in the pre-IPO stage, poised for rapid growth.

Key Responsibilities:

  • Provide technical support for product implementation across various clients.
  • Own ticket resolution by debugging issues and providing solutions.
  • Troubleshoot Cloud UAT environment-related technical issues.
  • Develop tools and utilities to reduce technical issues.
  • Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
  • Collaborate with cross-functional teams to address customer feedback and improve product quality.
  • Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
  • Provide accurate information about our products, services, policies, and procedures.
  • Contribute to a team environment focused on achieving customer satisfaction goals.

Required Skills and Qualifications:

  • 3-5 years of Java development/Java Support experience using Java.
  • Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university).
  • Our ideal candidate must have strong problem-solving skills, good debugging skills, hands-on with technical details, and driven by results.
  • Technical Consultant to have experience in technically mentoring and guiding new team members.
  • Technology Stack: Java, Hibernate, Spring, Struts, Micro Services.

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