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Technical Support Engineer

2 weeks ago

Hyderabad, Telangana, India Trigent Software Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Duties:

Qualification & Experience

  • Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
  • 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
  • Candidates with lesser experience will be considered for appropriate roles.

In order to be successful in this role, we need someone who has:

  • Must  have experience installing, implementing, or maintaining one (or more) of the following:
  • LDAP/Active  Directory
  • SSO  (e.g. SAML, SiteMinder)
  • Email  Infrastructure
  • Web  Services (consuming or providing) (SOAP, REST)
  • Data  Extraction Technologies (e.g. JDBC, ODBC)
  • Network infrastructure
  • Any  bi-directional, automated integration between two systems
  • Working  knowledge of the components in a web applications stack
  • Experience  writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience  in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
  • Experience  with relational databases (e.g. MySQL, Oracle)
  • Experience  administering: Linux/Unix OR Microsoft Server
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanour when handling complex customer & internal issues
  • An understanding of ITSM, ITIL, or CMDB

Skills:

Preferred Skills

  • Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
  • Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
  • Familiarity with Eclipse IDE
  • Experience troubleshooting and optimising web application performance
  • Previous experience in software development or software consulting.
  • Experience providing SaaS support is desirable.