Technical Support Engineer

4 weeks ago

Hyderabad, Telangana, India Trigent Software - Professional Services Full time
Walk-In Alert 22nd Sep'25 - Hyderabad

| Technical Support Engineer – ServiceNow + UI Layer (Troubleshooting)

Location: Hyderabad | Flexible Shifts | Hybrid Work Model

Immediate Joiners Preferred | ServiceNow Enthusiasts Welcome

Are you ready to elevate the user experience for thousands of enterprise customers?

At the heart of our ServiceNow-driven ecosystem, we are on the lookout for a Technical Support Engineer – User Experience Team who doesn't just troubleshoot… but transforms user experience into excellence. If you're passionate about debugging, obsessed with clean code, and ready to work on a global SaaS platform, this role is for you

What You'll Be Doing:

Be the hero our customers need – resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.

Dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.

Collaborate with global teams to continuously enhance product usability and performance.

Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.

Share feedback that shapes future products, tools, and internal processes.

So, this role is not just "tech support", it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's part developer, part detective, and part trusted advisor — with UI/UX context baked in.

What You Bring to the Table:

Must-Have:

2+ years of experience with ServiceNow (Support, Implementation, or Development)

Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML

Basic grasp of OOP principles & SQL

Solid debugging chops – logs, root cause analysis, platform performance

Excellent communication – both spoken and written

Bachelor's degree in Computer Science or equivalent experience

Nice-to-Have:

Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder)

Familiarity with Virtual Agent, Configurable Workspaces

Experience in SaaS or Web App Support

Knowledge of Incident Management, Knowledge Base, and Escalation Flows

What's In It for You:

Onboarding & Training: Start with an immersive office-based onboarding

Work Model: On-Site

In-person Interviews: We believe in meaningful face time

Flexibility: Be open to shifts – we're global, after all

Growth: Work with top-tier engineers and product teams

Culture: Empathy, curiosity, and collaboration are at our core

Ready to Make an Impact?

Let's talk If you're excited about transforming the user experience, solving real-world problems, and growing with a team that values your voice, we'd love to meet you.

Apply Now | hafsaa_s@trigent.com

#ServiceNowJobs #TechSupport #UserExperience #HybridJobs #AngularJS #JavaScript #SaaSCareers #NowPlatform #ImmediateJoiners #TechCareersIndia #HyderabadJobs #UXSupport #PlatformEngineering

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