High-Tech Technical Support Professional

2 days ago

Hyderabad, Telangana, India beBeeSoftwareSupportEngineer Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Opportunity:

Senior Software Support Engineer

As a Senior Software Support Engineer, you will provide expert-level technical support for our laboratory information management system (LIMS). Your responsibilities will include:

  • Providing timely and effective resolution of application issues through thorough analysis of system logs, application logs, and stack traces.
  • Conducting comprehensive root-cause analysis to identify underlying problems and implementing permanent solutions or workarounds.
  • Driving continuous process and automation improvements to optimize the support lifecycle and reduce manual effort.
  • Maintaining a comprehensive knowledge base with detailed articles for both end-users and the support team.
  • Collaborating with technical teams to improve application stability and supportability.

Required Skills and Qualifications:

  • 7+ years of professional experience as an Application Support Specialist in a distributed team environment.
  • Excellent verbal, listening, and written communication skills for effective collaboration and client interaction.
  • Advanced troubleshooting abilities and strong collaboration skills with the ability to mentor and guide junior engineers.
  • Expertise with relational databases and advanced SQL skills for data validation and issue resolution.
  • Proven experience with ticketing software and workflows, including implementing and improving automation functionality.
  • Deep knowledge of operating systems and application log analysis.

Preferred Skills:

  • Experience with scripting languages for automation tasks.
  • Familiarity with monitoring tools and ITIL framework.

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