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Technical Support Executive

2 weeks ago

Hyderabad, Telangana, India Ranchhill Software Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role & responsibilities

Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.

Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about computer software and hardware.

Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

Should be flexible to work in different shifts as ISS-Business works 24 x 7.