
Telecom Order Management Specialist
2 days ago
We are seeking a highly skilled Telecom Order Management Specialist to join our team. The successful candidate will have experience in ServiceNow Development, specifically with CSM and Telecom Order Management.
The ideal candidate will have hands-on development experience in the ServiceNow platform, strong knowledge of the Order Management for Telecom (OMT) module, and proficiency in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
Key Responsibilities:
- Solution Design: Design solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
- Collaboration: Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
- Development: Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications.
- Integration: Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
- Support: Support UAT, defect fixing, and performance tuning for order management processes.
Required Skills:
- Hands-on development experience in ServiceNow platform.
- Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
- Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
- Telcom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
Able to work in Agile/DevOps environments and write technical documentation, design documents, and deployment guides.
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