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Cluster Head

1 month ago

Bengaluru, Karnataka, India KreditBee Full time
Job Title: Cluster Head - Two-Wheeler Loans

Location: Bangalore

Reports To: Business Head

Position Type: Full-Time

Job Summary:

We are seeking an experienced and results-driven Cluster Head to lead and manage our two-wheeler loan business across multiple branches within a designated cluster. The Cluster Head will be responsible for driving sales, ensuring operational efficiency, and achieving business targets.

Key Responsibilities:

  • Sales Management:
    • Develop and implement sales strategies to achieve the business targets for the cluster.
    • Monitor and drive sales performance across all regions within the cluster, ensuring consistent achievement of targets.
    • Identify and pursue new business opportunities to expand the customer base and increase market share.
  • Team Leadership:
    • Lead, mentor, and motivate branch managers and sales teams to ensure high performance and professional growth.
    • Conduct regular training and development programs to enhance the skills and knowledge of the sales team.
    • Set clear performance goals and conduct regular performance reviews.
  • Operational Efficiency:
    • Ensure smooth and efficient operations across all branches within the cluster.
    • Implement and monitor standard operating procedures (SOPs) to ensure compliance with company policies and regulatory requirements.
    • Address operational issues promptly and effectively to minimize disruptions.
  • Customer Relationship Management:
    • Develop and maintain strong relationships with key customers, dealers, and other stakeholders.
    • Ensure high levels of customer satisfaction by addressing customer queries and concerns promptly.
    • Implement customer retention strategies to enhance customer loyalty.
  • Market Analysis:
    • Conduct market research to stay updated on market trends, competitor activities, and customer preferences.
    • Provide insights and recommendations to senior management for strategic decision-making.
    • Identify and capitalize on market opportunities to drive business growth.
  • Reporting and Analysis:
    • Prepare and present regular reports on sales performance, market trends, and operational efficiency to senior management.
    • Analyze data to identify areas for improvement and implement corrective actions.
  • Compliance and Risk Management:
    • Ensure all branches comply with regulatory requirements and internal policies.
    • Implement risk management strategies to minimize credit and operational risks.
    • Conduct regular audits to ensure adherence to compliance standards.

Qualifications:

  • Education:
    • Bachelor's degree in business administration, finance, or a related field; an advanced degree (MBA) is preferred.
  • Experience:
    • Minimum of 7-10 years of experience in sales management, with at least 3-5 years in a leadership role within the two-wheeler loan or consumer lending sector.
    • Proven track record of achieving sales targets and driving business growth.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent sales and negotiation skills.
    • In-depth understanding of the two-wheeler loan market and industry trends.
    • Strong analytical and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Proficiency in using CRM software and other sales management tools.
  • Personal Attributes:
    • Results-oriented with a strategic mindset.
    • High level of integrity and ethical standards.
    • Ability to work under pressure and meet deadlines.
    • Customer-focused with a commitment to delivering high-quality service.

Employment Type: Full-time

Industry: Financial services

About Company: KreditBee is India's largest fintech lending platform with a current monthly disbursement of over ₹2200 Crores. It has 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans, Business Loans, Loan against property (LAP), DigiGold investment, Insurance, Credit Score Report, and Expense Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.