Cluster Head

1 week ago

Bengaluru, Karnataka, India KreditBee Full time
Job Title: Cluster Head - Two Wheeler Loans

Location: Remote

Reports To: Senior Management

Position Type: Full-Time

Job Summary: We are seeking a results-driven Cluster Head to lead and manage our two-wheeler loan business across multiple branches within a designated cluster. The Cluster Head will be responsible for driving sales, ensuring operational efficiency, and achieving business targets.

Key Responsibilities:

  • Sales Management:
    • Develop and implement sales strategies to achieve business targets for the cluster.
    • Monitor and drive sales performance across all regions within the cluster, ensuring consistent achievement of targets.
    • Identify and pursue new business opportunities to expand the customer base and increase market share.
  • Team Leadership:
    • Lead, mentor, and motivate branch managers and sales teams to ensure high performance and professional growth.
    • Conduct regular training and development programs to enhance the skills and knowledge of the sales team.
    • Set clear performance goals and conduct regular performance reviews.
  • Operational Efficiency:
    • Ensure smooth and efficient operations across all branches within the cluster.
    • Implement and monitor standard operating procedures (SOPs) to ensure compliance with company policies and regulatory requirements.
    • Address operational issues promptly and effectively to minimize disruptions.
  • Customer Relationship Management:
    • Develop and maintain strong relationships with key customers, dealers, and other stakeholders.
    • Ensure high levels of customer satisfaction by addressing customer queries and concerns promptly.
    • Implement customer retention strategies to enhance customer loyalty.
  • Market Analysis:
    • Conduct market research to stay updated on market trends, competitor activities, and customer preferences.
    • Provide insights and recommendations to senior management for strategic decision-making.
    • Identify and capitalize on market opportunities to drive business growth.
  • Reporting and Analysis:
    • Prepare and present regular reports on sales performance, market trends, and operational efficiency to senior management.
    • Analyze data to identify areas for improvement and implement corrective actions.
  • Compliance and Risk Management:
    • Ensure all branches comply with regulatory requirements and internal policies.
    • Implement risk management strategies to minimize credit and operational risks.
    • Conduct regular audits to ensure adherence to compliance standards.

Qualifications:

  • Education:
    • Bachelor's degree in business administration, finance, or a related field; an advanced degree (MBA) is preferred.
  • Experience:
    • Minimum of 7-10 years of experience in sales management, with at least 3-5 years in a leadership role within the two-wheeler loan or consumer lending sector.
    • Proven track record of achieving sales targets and driving business growth.
  • Skills:
    • Strong leadership and team management skills.
    • Excellent sales and negotiation skills.
    • In-depth understanding of the two-wheeler loan market and industry trends.
    • Strong analytical and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Proficiency in using CRM software and other sales management tools.
  • Personal Attributes:
    • Results-oriented with a strategic mindset.
    • High level of integrity and ethical standards.
    • Ability to work under pressure and meet deadlines.
    • Customer-focused with a commitment to delivering high-quality service.

Employment Type: Full-time

Industry: Financial services

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