Senior Operations Manager

3 weeks ago

Bengaluru, Karnataka, India Yuma Energy Full time

About Yuma Energy

We're an Energy-as-a-Service company on a mission to build a sustainable future for transportation.

Backed by Magna and India's leading shared electric micro-mobility player, Yuma, we offer the largest Battery-as-a-Service (BaaS) platform in India for two-wheelers.

Role Summary

We're seeking a Cluster Head to oversee BaaS operations, managing infrastructure and reporting to the City Head.

This role involves ensuring impeccable BaaS services within the cluster.

Key Responsibilities:

  • Launch Yuma Energy in new clusters or areas within existing clusters.
  • Implement strategy and execute day-to-day operations.
  • Manage a diverse team of Field Executives directly reporting to the Cluster Head.
  • Track and own Field Executives' performance in the cluster.
  • Visit facilities to conduct audits and resolve operational gaps.
  • Ensure compliance with operational processes.
  • Own and drive critical operational metrics, achieving performance targets.
  • Identify gaps and provide recommendations for process improvement.
  • Understand business needs and procure real estate accordingly.
  • Work with channel brokers/dealers to identify properties and execute plans.
  • Establish outreach mechanisms to unexplored market segments for Y-Max station expansion.
  • Shortlist properties based on requirements and present proposed options.
  • Provide guidelines on lease vs rental, basic agreement elements, and policy requirements.
  • Negotiate commercials, B2B tie-ups, and real estate partnerships with chains.
  • Represent Yuma Energy at local events and work with the Partnership team to create relationships with government and private bodies.
  • Evaluate field operations, implement SOPs, and take corrective actions to strengthen Yuma Energy's position.
  • Coordinate with the central control room for maximum efficiency.
  • Regularly engage with customers to gather feedback.
  • Performance will be measured by operational KPIs, such as revenue, asset utilization, charging cycles, customer satisfaction index, and fleet management efficiency.
  • Set up meetings with Property owners to resolve issues and ensure remedial action is taken.

Key Requirements:

  • 4-5 years of experience in managing business and operations, with experience in electric fleet management a plus.
  • Entrepreneurial background with at least 2 years of experience managing ground staff.
  • Excellent negotiation skills.
  • Deep understanding of the city.
  • Data-driven mindset, comfortable with technology, and multi-tasking skills.
  • High integrity, good communication, and interpersonal skills.

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