Senior Operations Manager

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time

About the Role

We are seeking a highly skilled Senior Operations Manager to join our Global Operations-AI (GO-AI) team at ADCI - Karnataka - A66. As a Senior Operations Manager, you will be responsible for managing a team of 25-30 GO-AI Associates and overseeing the overall direction and operations of our site.

Key Responsibilities

  • Manage a team of 25-30 GO-AI Associates
  • Manage a shift, constantly identifying opportunities to improve team performance and owning associated change management
  • Develop and/or refer to performance metrics to drive team performance and business results
  • Communicate with Internal customers (ACES, Training, Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions
  • Executing specific people programs on coaching and development and team engagement
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus

About the Team

The Global Operations-AI (GO-AI) team handles exceptions remotely in the Amazon Robotic Fulfillment Centers Globally. GO-AI seeks to complement automated vision based decision-making technologies by providing remote human support for the subset of tasks which require higher cognitive ability and cannot be processed through automated decision making with high confidence.

Requirements

  • 2+ years of team management experience
  • Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Knowledge of – Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level

Preferred Qualifications

  • Experience in managing critical operational processes, with SLA responsibility
  • Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
  • Experience gathering and analyzing large amounts of data and delivering business improvements
  • Knowledge of lean six sigma tools / Green belt certified


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