Senior Operations Manager
2 weeks ago
Role Overview
The Business Wings is seeking a highly skilled Senior Operations Manager to join our team. This role will be responsible for managing a team of Tele-Collection Operators on the production floor.
Key Responsibilities:
• Deliver KPIs as required
• Manage and motivate a quality team of 15 outbound operators
• Ensure operators are delivering individual outbound calls target KPI
• Maximize productivity
• Monitor calls, give feedback, and prepare reports
Requirements:
• Graduation with minimum 2-3 years of relevant experience
• Excellent communication and convincing skills
• Proficiency in computer software, including Excel and PowerPoint
• Willingness to work in rotational shifts
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