
Technical Support Professional
12 hours ago
Job Opportunity:
We seek a highly skilled Junior Desktop Support Specialist to join our team.
The ideal candidate will have excellent verbal and written communication skills, working experience on BMC Remedy tool, and be willing to work in shifts (24*7)/ US Shifts.
Main Responsibilities:
- Provide technical assistance to users via phone, email, or remote desktop connection.
- Troubleshoot and resolve desktop-related issues, including hardware and software problems.
- Document and maintain accurate records of incidents and resolutions.
- Collaborate with the IT team to identify and implement process improvements.
Required Skills:
- Graduate with Diploma/Certificate in Information Technology or Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (given preference).
- 1.5 years of experience in desktop support or related field.
Preferred Qualifications:
- Knowledge of SolarWinds monitoring tool (added advantage).
- Working experience into remote support tool (added advantage).
- Window OS & desktop troubleshooting knowledge.
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