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Technical Support Professional
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In this role, you will provide first- and second-level support to our global employees across many different sites, supporting all levels of the organization.
Key Responsibilities:
- Ensure timely operational and technical support for personal computers and troubleshooting of domestic computer hardware and software issues.
- Provide prompt and effective troubleshooting, resolution, and documentation of problems and service requests.
- Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
- Manage deployment and rollout of software and hardware.
- Maintain an accurate inventory of company assets.
- Create and maintain a knowledge base to support users.
- Collaborate with the cybersecurity team to ensure network assets are secured.
- Update problem management databases with timely and meaningful information.
- Gather and log relevant information about issues and attempts to resolve them.
- Utilize the knowledge base to assist in troubleshooting efforts.
- Share experiences with other team members.
- Assist in deploying desktop PCs and peripherals.
- On-board new employees with orientation to company assets.
- Respond to voice mail and email daily.
- Develop working knowledge of desktop applications and OS software.
- Troubleshoot and assist in using supported software.
Requirements
- Internship or degree in Computer Science or related field.
- 2+ years experience in Desktop and/or Helpdesk support.
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
- Fluent in English. Additional languages are a plus.
- Experience working with international clients in USA and Europe.
- Proficient knowledge of Microsoft office and SAP is an asset.
