Retail Sales and Customer Service Lead

1 week ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Are you a seasoned retail professional with excellent customer service skills and a proven track record of driving sales growth? Do you have what it takes to lead a team of store staff and drive business success in a fast-paced retail environment?

We are currently seeking an experienced Retail Sales and Customer Service Lead to join our team at Vodafone Idea Limited. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a high-performing team of store staff.

The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in retail sales, customer service, and team management. You will have excellent communication and convincing skills, as well as the ability to motivate and inspire your team to achieve their best.

In this role, you will be responsible for:

  • Leading a team of store staff to deliver exceptional customer service and drive sales growth
  • Developing and implementing sales strategies to meet or exceed sales targets
  • Maintaining high levels of customer satisfaction through effective issue resolution and complaint handling
  • Coaching and developing team members to improve their sales and customer service skills
  • Working closely with other departments to ensure seamless execution of retail initiatives

To succeed in this role, you will need:

  • Excellent communication and convincing skills
  • Strong customer service and problem-solving skills
  • A proven track record of driving sales growth and improving customer satisfaction
  • Leadership skills and the ability to motivate and inspire a team
  • 2-5 years of experience in a similar retail leadership role

We offer a competitive salary package, including a base salary of ₹10,00,000 - ₹20,00,000 per annum, depending on experience. If you are a motivated and results-driven retail professional looking for a new challenge, please apply today



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