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Advanced Technical Support Specialist
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We are seeking an experienced and skilled professional to fill the position of Senior IT Engineer. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the initial support level.
The role involves monitoring systems, applications, and infrastructure to ensure high availability and performance. The selected individual will collaborate with engineering teams and vendors to resolve complex issues.
Key responsibilities include:
- Handling incidents, service requests, and escalations from the initial support team.
- Performing advanced troubleshooting, root cause analysis, and providing timely resolutions.
- Monitoring systems and applications to ensure high availability and performance.
- Collaborating with engineers and vendors to resolve complex issues.
- Documenting solutions and updating standard operating procedures.
- Bachelor's degree in Computer Science or related field (or equivalent experience).
- 5 years of experience in IT support or technical engineering roles.
- Strong knowledge of operating systems and networking fundamentals.
- Experience with troubleshooting hardware, software, and infrastructure issues.
- Familiarity with ITSM tools (ServiceNow, Jira, or similar).
- Basic knowledge of firewall configuration and security best practices.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and customer-handling skills.
This is an exciting opportunity for a highly motivated and detail-oriented individual to join our team as a Senior IT Engineer.
