Advanced Technical Support Specialist

15 hours ago

Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,21,00,000

Technical Support Role

We are seeking experienced professionals to join our technical support team. The role involves providing technical assistance to customers, resolving complex issues, and collaborating with other teams to deliver exceptional customer service.

Responsibilities:

  • Provide technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.

Requirements:

  • Bachelor's degree in computer science or related field
  • 1-2 years of experience in technical support
  • Strong technical background, with expertise in one or more of the following areas: databases, AWS cloud technologies such as CloudWatch, S3
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams
  • Experience with support ticket management tools and processes
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment

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