
Technical Support Consultant
1 day ago
Job Summary
We are seeking a Technical Support Specialist to provide technical troubleshooting support over the phone to our global customer base.
About the Role
- Responsible for providing timely and effective resolution of customer issues while maintaining high levels of customer satisfaction.
- Handle basic technical assistance queries related to telecom, VoIP, networking, and general communication services.
- Ensure that customer information is handled with care and sensitivity.
Key Responsibilities
- Provide support via phone and ensure customer issues are resolved efficiently.
- Offer guidance on telecom, VoIP, networking, and general communication services.
- Maintain accurate records of customer interactions.
Requirements and Qualifications
- Basic to intermediate understanding of networking concepts.
- Intermediate to advanced knowledge of computer hardware and software.
- Working knowledge of Windows and macOS, as well as mobile operating systems like Android and iOS.
Preferred Qualifications
- Experience in BPO or the service industry.
Work Environment
This role involves rotational shifts (24x7 support).
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