Technical Support Specialist
3 days ago
We are seeking a skilled Technical Support Associate to join our team. As the first point of contact for internal and external users, you will provide technical assistance via email, forms, or telephone.
Key responsibilities include diagnosing and resolving basic technical issues related to Odessa, performing configuration changes to meet user requirements, escalating complex issues to higher-level support teams, and maintaining accurate records of user interactions and technical issues in the ticketing system.
- Serve as the primary point of contact for technical assistance.
- Diagnose and resolve basic technical issues.
- Configure Odessa to meet user needs.
- Escalate complex issues when necessary.
- Maintain accurate records of user interactions.
To be successful in this role, you will need:
- Previous experience in customer service or technical support.
- Knowledge of Odessa and its functionalities.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
As a valued member of our team, you can expect:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive compensation package.
At [Company Name], we are dedicated to creating valuable solutions that drive success. Our team is passionate about delivering results quickly and effectively, while supporting our employees and building strong partnerships.
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