Career Opportunities in Technical Support

6 days ago

Kurnool, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Technical Support Specialist

Join us as a Technical Support Specialist and take your technical support career to the next level. This role involves working with Microsoft's consumer products and delivering exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.
Key Skills:
  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
  • Must be ready for 100% WFO, no hybrid option
Interview Details:

Time: 10:00 AM - 01:00 PM

Venue: Basement Lecture Hall, Landmark- Opposite to ISB college

Please mention Walkin in top of your resume.

What to Bring:

  • Updated resume (printout)
  • Two valid photo ID proofs
  • Original education documents for verification

Important Notes:

  • Laptops and other electronic devices are not allowed at the venue due to security reasons.
  • Original Government ID is mandatory for security clearance.
  • Preference will be given to immediate joiners.
Benefits:

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

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