Technical Support Specialist

17 hours ago


Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 40,00,000
Service Desk Position Overview

We are seeking a technical support specialist to fill a key role within our organization.

  • Provide first-level support via phone, email, and in-person to end-users.
  • Assess and qualify requests, diagnose hardware, software, and network issues, and troubleshoot problems.
  • Install, configure, and maintain computer systems and peripherals.

The ideal candidate will have basic understanding of computer hardware, software, and networking concepts with a maximum of six months experience. Familiarity with Windows and/or Mac operating systems is also required.

Key Responsibilities:

Incident Resolution
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs).
  • Evaluate user knowledge in IT and adapt responses accordingly.
  • Communicate effectively with users to understand technical issues and provide clear instructions and solutions.
Requirements
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with Windows and/or Mac operating systems.
  • Knowledge of common office software applications.

Soft Skills: Strong problem-solving and analytical skills, excellent verbal and written communication skills, customer-oriented with a friendly and patient demeanor.

About the Role

This position requires strong technical skills, excellent communication skills, and a customer-focused approach.



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