Technical Support Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 50,00,000

Job Title: Technical Support Specialist

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This role is focused on delivering end-to-end technical support to customers across various channels, including calls, chats, emails, and tickets. The successful candidate will be responsible for interacting with mobile phone carriers and other departments to resolve mobile service-related issues.

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The ideal candidate will possess excellent communication skills, fluency in English, and the ability to work effectively in a 24/7 rotational shift environment. They will also be organized, detail-oriented, and able to quickly learn troubleshooting devices and step-by-step instructions.

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We are seeking a team player who thrives in a collaborative environment and has a strong understanding of devices and networks. If you have experience in technical support and are passionate about delivering exceptional customer experiences, we would like to hear from you

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Please submit your resume to apply for this exciting opportunity.

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Key Responsibilities:

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  • Provide end-to-end technical support to customers via multiple channels">
  • Interact with mobile phone carriers and other departments to resolve mobile service-related issues">
  • Ensure adherence to business rules and policies">
  • Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)">
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Requirements:

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  • ">
  • Fluency in English">
  • Ability to work in a 24/7 rotational shift">
  • Organized and detail-oriented individual">
  • Team player with a strong understanding of devices and networks">
  • Ability to quickly learn troubleshooting devices and step-by-step instructions">
  • Experience in technical support">
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Benefits:

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We offer a range of benefits and perks, including flexible holiday policy, hybrid working options, life insurance, medical insurance, focus on skill development, reimbursement for certifications, wifi-mobile bill reimbursement, and employee well-being activities.

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How to Apply:

">

Please submit your resume to apply for this exciting opportunity.

"],

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