Technical Support Specialist

5 days ago

Kurnool, Andhra Pradesh, India beBeeServiceNow Full time US$ 84,400 - US$ 1,21,600

Job Title: ServiceNow Technical Support Specialist

FedTec is seeking a highly skilled technical support specialist to provide top-notch assistance with the ServiceNow platform.

The ideal candidate will have an in-depth understanding of IT service management (ITSM) principles, ServiceNow fundamentals, and general IT operations. This role involves resolving technical issues, performing system maintenance, and ensuring the smooth operation of the ServiceNow environment.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
  • Perform routine maintenance tasks, system upgrades, and ensure the platform remains stable and operational.
  • Provide expert-level support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all technical activities comply with IT security policies and regulations.

Qualifications:

  • ServiceNow Certified System Administrator (CSA) required.
  • 5 years of experience in Information Technology operations.
  • Extensive knowledge of ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies and compliance.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills are essential.

Benefits:

  • We offer a comprehensive benefits package, including medical, dental, and vision plans, as well as valuable resources for your physical and mental well-being.
  • You'll enjoy generous paid time off to relax and recharge.
  • We also offer a 401(k) plan, company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
  • Our Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services demonstrate our commitment to your overall well-being.
  • The FedTec Applause program recognizes outstanding contributions, while our Learning & Development programs support your career growth.

Award-winning culture:

We're proud of our reputation as an equal opportunity employer, dedicated to creating a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

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