Lead Specialist

As a Lead Specialist, you will play a pivotal role in shaping the future of insurance operations. This is a hybrid role that requires working at least three days a week in the office, allowing for seamless collaboration and networking with colleagues.

The position involves supporting the business team in delivering effective insurance broking services through comprehensive analysis and reporting. Your responsibilities will include preparing claims analysis, conducting insurance product comparisons, and generating benchmarking reports.

You will also be responsible for analyzing data on current employee benefits trends and evaluating existing benefits policies. Additionally, you will create client insurance coverage renewal reports, consisting of claims analysis, demographic analysis, benchmarking, clinic mapping, proforma claim analysis, demographic analysis, graphical data view of employees and dependents basis age category and insurance policies covered, and proforma summary of insurer benefit for renewal placement for various insurance categories.

In this role, you will ensure the highest quality and integrity of data to support accurate, consistent, well-understood, and timely information for client deliverables. You will prepare data quality and control reports and refer queries for resolution to facilitate day-to-day operation.

This includes identifying and raising data quality anomalies to a direct manager for resolution to ensure any concerns are addressed in an appropriate and timely manner. You will manage, prioritize, and ensure that workload within own portfolio meets deadlines and targets to assist the team in achieving its business objectives.

Ability to prioritize and manage multiple deadlines simultaneously, establishes new prospect client account records within internal systems as requested by the business to enable functionality, participates in User Acceptance Testing for data repository's fixes and conducts updates prior to deployment.

• Graduate in Any Stream
• Total 6-10 years of relevant experience
• Knowledge Group insurance i.e. Group Medical, Group Life insurance, Dental, LTD etc
• Strong analytical skills
• Preferable to have process transition experience Health Insurance Certificate HI is preferred
• Proficient in Microsoft Excel, Word and PowerPoint
• Process oriented mind frame with a focus on efficiency and accuracy
• Excellent planning and organizational skills with the ability to manage and prioritize multiple tasks
• Proven ability to successfully manage projects of varying complexity
• Demonstrate a positive and participative style sets and expects high standards of service and delivery and leads by example while being a self-starter
• Team player with excellent verbal and written communication skills
• Ability to build foster and strengthen close partnerships with colleagues across teams and locations

We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. We believe in building brighter futures by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and well-being.

At Mercer, we are committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.