
Client Experience Champion
2 days ago
We are seeking a proactive and detail-oriented professional to manage client relationships and ensure an exceptional experience for luxury clientele.
- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
The ideal candidate will have experience working in CRM, luxury retail, or jewelry brands, and possess strong skills in communication, interpersonal relations, and proficiency in CRM tools and MS Office.
We offer a collaborative and growth-oriented work environment where you can contribute to enhancing customer journeys and loyalty programs, and grow professionally in a prestigious luxury brand.
About the RoleThis role involves:
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Building and maintaining strong relationships with clients through effective communication and issue resolution.
- Collaborating with cross-functional teams to drive business results and achieve sales targets.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Experience working in CRM software and MS Office.
- Strong analytical and problem-solving skills.
We offer a competitive salary and benefits package, including:
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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