Senior Customer Service Representative Freight Forwarding

1 week ago


Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview:

We are seeking a skilled customer service professional to provide timely and accurate information to customers, update clients on shipment status, and maintain relationships with shipping lines and other service providers.

Key Responsibilities:
  • Respond to customer inquiries and provide timely and accurate information
  • Update clients on the status of their shipments and ensure smooth delivery
  • Maintain relationships with shipping lines, liners, and other service providers
  • Collaborate with sales teams to resolve customer complaints and concerns

Requirements:
This role is ideal for professionals with experience in logistics, freight forwarding, and customer support. Our ideal candidate has excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

What You'll Achieve:
As a customer service professional, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring client satisfaction.



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