Customer Support Process Architect

4 weeks ago


Delhi, Delhi, India Spur Full time

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a skilled Customer Support Specialist to join our team at Spur, a leading Meta Tech Partner revolutionizing marketing for eCom brands, creators, and businesses.

About Us

We empower creators to grow their followers and monetize their content effectively, while helping top brands generate millions in revenue. Our platform streamlines support, boosts customer retention, and improves satisfaction. Join us on this exciting journey as we shape the future of eCommerce and creator marketing.

Role Overview

This is a hybrid role requiring 6 working days per week, with Saturday support being crucial. You'll handle chat support, conduct onboarding calls, and enhance our knowledge base, including quick replies, help center articles, and training materials like videos. Over time, your contributions will shape an AI-powered support system that can answer most customer queries efficiently.

Key Responsibilities
  • Respond promptly to customer queries via chat, ensuring satisfaction and resolution.
  • Conduct onboarding calls to familiarize new customers with Spur's platform.
  • Build and maintain an extensive knowledge base, including:
    • Quick replies for common queries.
    • Help center articles and FAQs.
    • YouTube videos and tutorials.
  • Ensure every customer interaction updates the knowledge base for future reference.
  • Collaborate with the product and engineering teams to resolve technical issues and improve customer support processes.
  • Identify recurring customer pain points and proactively suggest solutions or improvements.
What We're Looking For
  • A proactive learner who can figure things out independently.
  • Strong written and verbal communication skills.
  • Experience in customer support or a related role (freshers with the right mindset are encouraged to apply).
  • Familiarity with eCommerce, SaaS, or AI tools is a plus.
  • Organized, detail-oriented, and able to multitask effectively.
Perks & Benefits
  • Join a fast-growing startup with significant opportunities for growth.
  • Work closely with founders and a passionate, motivated team.
  • Competitive salary ($40,000 - $60,000 annually) with scope for advancement.
  • Flexible work arrangements to ensure work-life balance.
  • Access to cutting-edge tools, including AI and CRM systems.


  • Delhi, Delhi, India Spur Full time

    About SpurSpur is a Meta Tech Partner revolutionizing marketing for eCom brands, creators, and businesses through automations on Instagram, Facebook, and WhatsApp. Our platform helps them boost customer retention, streamline support, and improve customer satisfaction. We also empower creators to grow their followers and monetize their content...


  • Delhi, Delhi, India Nymble Full time

    Nymble: Revolutionizing Home Cooking with Autonomous RobotsNymble is a pioneering company that's changing the way we cook at home. Our innovative cooking robots use AI-powered computer vision to deliver exceptional results, making us a leader in the industry.About the Role:We're seeking an experienced Chief Customer Experience Architect to lead our customer...


  • Delhi, Delhi, India Wingify Full time

    About the RoleWingify is seeking a highly skilled Customer Data Platform Architect to design, implement, and manage our CDP infrastructure. The ideal candidate will have experience in data architecture, cloud technologies, and marketing technology stacks.Key ResponsibilitiesArchitect and Design CDP SolutionsLead the design and architecture of the Customer...


  • Delhi, Delhi, India Movate Full time

    Job DescriptionAt Movate, we are seeking a highly motivated and detail-oriented Customer Support Engineer to join our team. In this role, you will be responsible for providing exceptional customer service through our chat platform.Key Responsibilities:Review new orders for accuracy and completenessProcess new orders on a web-based systemRespond to customer...


  • Delhi, Delhi, India GoldenHire Consultancy Full time

    Job Title: Senior Business Process ArchitectSalary: Estimated $120,000 per yearWe are seeking a highly skilled Senior Business Process Architect to join our team at GoldenHire Consultancy. The ideal candidate will have over 5 years of experience in the IT industry and expertise in Business Process Management (BPM). Proficiency in developing and integrating...


  • Delhi, Delhi, India Rooter Full time

    Unlock a fulfilling career as a Customer Support Specialist at Rooter, where you'll deliver exceptional support to gamers and creators.Job SummaryWe're seeking a highly skilled Customer Support Executive to join our team. As a key member of our customer support function, you'll be responsible for resolving customer inquiries and issues efficiently, ensuring...


  • Delhi, Delhi, India Rooter Full time

    About the RoleWe are seeking an experienced Customer Support Specialist to join our team at Rooter. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and resolving complex issues.Job SummaryThe ideal candidate will be responsible for providing high-quality support to customers via email,...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    About the RoleWe are seeking a skilled and experienced Technical Service Representative to join our team at Tata Consultancy Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job DescriptionIn this role, you will be required to:Respond to L1 / L2...


  • Delhi, Delhi, India Rooter Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Rooter. As a key member of our customer support function, you will play a vital role in delivering exceptional support to our customers and resolving their inquiries and issues efficiently.Responsibilities:Provide top-notch support via email, chat, and phone to ensure...


  • Delhi, Delhi, India Avalara Full time

    About AvalaraWe're a pioneering force in the tax and technology landscape. Our cloud compliance platform is industry-leading, processing nearly 40 billion customer API calls and over 5 million tax returns annually. Last year, we achieved a significant milestone – becoming a billion-dollar business. Our tribe has grown to nearly 5,000 talented individuals,...


  • Delhi, Delhi, India Spur Full time

    About Us:Spur is a leading platform revolutionizing marketing for eCom brands, creators, and businesses through automations on Instagram, Facebook, and WhatsApp. Our mission is to boost customer retention, streamline support, and improve customer satisfaction.Salary: ₹600,000 per annum (based on experience)Job Description:We're looking for a tech-savvy...


  • Delhi, Delhi, India Rooter Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Rooter.The ideal candidate will have experience in a B2C environment, strong communication skills, and proficiency in using ticketing tools. In this role, you will be responsible for delivering high-quality support to customers, resolving inquiries and issues efficiently.Key...


  • Delhi, Delhi, India SMC Group Full time

    We are seeking an experienced Customer Support Excellence Leader to join our team at SMC Group.**Job Summary:**The ideal candidate will bring expertise in structured planning and execution, ensuring that support processes align with business objectives and deliver a high-quality experience for our clients.Key Responsibilities:


  • Delhi, Delhi, India Thevasa Full time

    **About Thevasa**Thevasa is a digital-first, design-led lifestyle brand that focuses on fashion and home products from India. Our name is a combination of 'The' and 'Vasa,' which means 'home' or 'living' in Sanskrit. We began as an exploration of everything Indian, and our journey has taken us to various parts of the country.**Our Mission**We want to...


  • Delhi, Delhi, India Rooter Full time

    Job Summary:">This is a critical role in our Customer Support team, focusing on delivering high-quality support to customers while managing chargebacks and ensuring timely resolutions. As a Customer Support Chargeback Expert, you will be responsible for resolving customer issues efficiently, managing chargeback submissions, and collaborating with internal...


  • Delhi, Delhi, India Rooter Full time

    Job SummaryWe are seeking a highly skilled Customer Support Professional to join our team at Rooter. This is an excellent opportunity for individuals with experience in customer support, ticketing systems, and chargeback resolution.


  • Delhi, Delhi, India Rooter Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Rooter. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving inquiries efficiently.


  • Delhi, Delhi, India Applicantz Full time

    Job OverviewApplicantz is seeking a highly skilled Senior Customer Support Administrator to join our team. This is a long-term contract position with one of the largest, global technology leaders in the industry.We foster a progressive culture that values creativity, flexibility, and diversity. Our company uses cutting-edge technologies to stay ahead of the...


  • Delhi, Delhi, India Aimlay Full time

    At Aimlay, we're seeking a skilled and motivated individual to join our International Voice Process team. The successful candidate will have a strong background in customer support, cold calling, or inside sales, with excellent communication skills in English.The ideal candidate will be responsible for handling inbound and outbound customer calls...


  • Delhi, Delhi, India Spectrus Informatics Pvt Ltd Full time

    About Spectrus Informatics Pvt LtdWe are a leading provider of sustainable solutions, dedicated to making a positive impact on the environment. Our team is passionate about delivering exceptional customer experiences.Job SummaryThis role is an exciting opportunity for a skilled Customer Support Professional to join our dynamic team at Spectrus Informatics...