Chief Customer Experience Architect

1 month ago


Delhi, Delhi, India Nymble Full time

Nymble: Revolutionizing Home Cooking with Autonomous Robots

Nymble is a pioneering company that's changing the way we cook at home. Our innovative cooking robots use AI-powered computer vision to deliver exceptional results, making us a leader in the industry.

About the Role:

We're seeking an experienced Chief Customer Experience Architect to lead our customer success team and drive high satisfaction rates among our users. As the champion of customer advocacy within our organization, you'll be responsible for building and scaling our Support and Success teams from the ground up.

Key Responsibilities:

  • Develop and implement strategies to achieve high customer satisfaction ratings.
  • Establish and maintain processes, tools, and SOPs to support the Support and Success teams.
  • Leverage exceptional customer experiences to foster a community of product evangelists.
  • Contribute valuable insights to inform future product development, ensuring seamless customer experiences.

The Ideal Candidate:

You'll be an excellent fit for this role if you possess:

A strong ability to empathize with customers and ensure their success.At least 1-2 years of experience in a Lead/Manager position.Willingsness to have a significant time overlap with the US Time Zone.An ownership mindset and agency to take proactive roles in building and maintaining strong customer relationships.

About Nymble:

Our mission is to create a generational company that alters the trajectory of how food is cooked inside homes today. We offer unique challenges that can't be found elsewhere, and as our Chief Customer Experience Architect, you'll be at the forefront of this opportunity.

Why Choose Nymble?

Nymble offers a chance to shape the future of home cooking and make a lasting impact. You'll work on projects that require creative thinking and problem-solving, alongside a talented team that shares your passion for innovation.

Estimated Salary Range:

$120,000 - $160,000 per year, depending on location and experience.


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