Customer Support Professional

16 hours ago


Delhi, Delhi, India Spectrus Informatics Pvt Ltd Full time
About Spectrus Informatics Pvt Ltd

We are a leading provider of sustainable solutions, dedicated to making a positive impact on the environment. Our team is passionate about delivering exceptional customer experiences.

Job Summary

This role is an exciting opportunity for a skilled Customer Support Professional to join our dynamic team at Spectrus Informatics Pvt Ltd in RR Nagar, Bangalore. We offer a competitive salary and benefits package, including a comprehensive compensation structure as outlined below:

The estimated monthly salary for this position is ₹35,000 - ₹50,000, depending on experience and qualifications.

Responsibilities
  1. Engage with customers to understand their needs, provide product information, and address queries effectively.
  2. Brief customers about the brand's vision and product features, ensuring seamless communication and support.
  3. Handle customer inquiries and complaints professionally, resolving issues promptly and efficiently.
  4. Collaborate with internal teams to meet customers' needs, leveraging CRM systems and collaboration tools where necessary.
  5. IDentify opportunities to improve customer satisfaction, communicating effectively with internal stakeholders to drive results.
  6. Conduct follow-up calls to nurture leads and convert them into sales opportunities, fostering strong relationships with customers.
Requirements
  • Strong communication skills in English, Hindi, and Kannada.
  • Proficiency in MS Office 365 for documentation and reporting.
  • Familiarity with CRM systems and collaboration tools is an added advantage.
  • Degree or PG qualification from a recognized institution.


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