Customer Service Professional
3 days ago
Pet Set Go is a dynamic organization dedicated to delivering exceptional service and quality products to pet parents.
Job OverviewWe are seeking an experienced Customer Service Executive to join our team, supporting customers with their queries and ensuring they have a smooth experience with us. The ideal candidate will possess excellent communication skills, a proactive attitude, and a customer-centric mindset.
Key Responsibilities- Provide top-notch support to customers via phone, email, or chat, resolving their issues efficiently and professionally.
- Assist customers with product inquiries, order updates, and general questions, offering personalized solutions and recommendations.
- Collaborate with cross-functional teams to address customer concerns, escalating complex issues as needed.
- Gather and analyze customer feedback to drive improvements in our services and products.
- Bachelor's degree in Business, Communications, or a related field; recent graduates welcome
- Excellent written and verbal communication skills, with the ability to empathize with customers.
- A proactive, problem-solving attitude with attention to detail.
- Experience in customer-facing roles, preferably in the pet industry.
- Familiarity with MS Office and customer service tools, knowledge of CRM software a plus.
- A competitive salary of ₹30,000 - ₹40,000 per month (dependent on qualifications and experience).
- A supportive team environment, opportunities for growth, and professional development.
- Hands-on experience with real customer interactions and projects, making a tangible impact on our business.
Anand Vihar, Delhi
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