ServiceNow Technical Strategist

6 days ago


Coimbatore, Tamil Nadu, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: ServiceNow Lead Developer/ Admin

Key Responsibilities:
  • ServiceNow administration encompasses managing the platform across various modules, including IT service management, asset management, IT operations management, configuration management database, human resources service delivery, field service management, workplace delivery, and enterprise cloud.
  • Developing expertise in Flow Designer, business rules, client/server scripts, access control lists, and creating catalog items, approval workflows, dynamic forms, service level agreements.
  • Integrating ServiceNow with external systems, such as identity platforms and facilities management systems.
  • Establishing and tracking key performance indicators like ticket volumes, deflection rates, module usage, and SLA performance.
  • Leading instance upgrades, patch management, and clone processes, while collaborating with HR, IT, and facilities teams to define and streamline business workflows.
Requirements:
  • At least 7 years of experience administering the ServiceNow platform.
  • Strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs, and domain separation.
  • Hands-on experience with scoped applications, data import/export, UI policies, and integrations with external systems.
  • Excellent collaboration and stakeholder engagement skills.


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