Expert ServiceNow Administrator

14 hours ago


Coimbatore, Tamil Nadu, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000
ServiceNow Expert

We are seeking a highly skilled ServiceNow professional to administer the platform across various modules.

The ideal candidate will have extensive experience with ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.

A strong technical background in Flow Designer, business rules, client/server scripts, ACLs, and skills in creating catalog items, approval workflows, dynamic forms, SLAs are essential.

Responsibilities include integrating ServiceNow with third-party systems, setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance. Leadership in instance upgrades, patch management, and clone processes is also required.

Collaboration with HR, IT, and Facilities teams is necessary to define and streamline workflows. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are necessary for success.

Key Responsibilities:
  • Administer ServiceNow platform across various modules
  • Develop strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs
  • Create catalog items, approval workflows, dynamic forms, SLAs
  • Integrate ServiceNow with third-party systems
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance
  • Lead instance upgrades, patch management, and clone processes
  • Collaborate with HR, IT, and Facilities to define and streamline workflows


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